Tenant. Report Repairs at a Rented Property

Report a Repair or Fault with your property

  • Rather than getting stuck on the phone, make sure your request for assistance gets directly through to our repairs section, by using our repair email reporting system.

    24 Hour Repair Call Outs

    Many of our landlords take out maintenance service agreements on their properties to cover out of hours repair call outs. You will be given details of emergency telephone numbers at the commencement of your tenancy.

    As a guideline tenants should act as "a reasonable householder" and only order out of hours repairs if an occurrence seriously threatens your safety, security, or may result in significant damage to the property. Such call outs are thankfully rare.

Emergency Out Of Hours Repairs

  • Call: 07584 563 117 for evenings, weekends and bank holidays only

    This is not a 999 emergency service! Please only use if you are unable to contact the office on 0115 969 6355. It is for repairs that if not carried out imminently may result in lives, health or property being put at serious risk. You may be charged if you call us out to a repair that is not an emergency. Our contractors can guide you and here are some examples of situations likely to be an emergency

    • No heating or hot water (no hot water, will only be classified as an emergency in exceptional circumstances)
    • No lights or power 
    • Electric shock
    • Exposed bare wires (including ceilings)
    • A burst pipe or tank  
    • Locked out or locked in (you may be charged)
    • Unsafe building e.g. leaning chimney stack
    • Blocked sewer or toilet (where there is only one toilet in the property) 
    • Rain entering the property 
    • Taps stuck full on (where water cannot be turned off at the stop tap) 
    • Property insecure e.g. broken window or damaged door following an accident or incident

     

    If you smell gas or have fumes escaping you must always telephone the National Gas Emergency number: 0800 111 999.

    Emergency repairs are usually dealt with within the first few hours of them being reported. We'll usually carry out a temporary repair to make the situation safe and then a permanent repair will be carried out as soon as possible afterwards.

    If you use the emergency number to tell us about a non-urgent repair, we'll ask you to call back between 9am and 5pm, Monday to Friday, to report the repair in the usual way. Please be advised that if any repairs are considered to be due to tenant negligence, you may be charged.

Report a Repair

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